Shop with confidence

As well as benefitting from free next-day delivery (terms and conditions apply) and a lifetime guarantee on all our heating systems, you can rest assured that shopping with Underfloor Heating Direct is 100% safe and secure.

Payment methods

We accept all major debit and credit cards, including Visa, Mastercard, American Express, and Maestro. We can also accept payment via PayPal, Google Wallet and Amazon Payments.

When you place your order, along with the details of where you want your products to be delivered, you will be asked to provide us with the address to where your debit or credit card is registered. Any incorrect details will result in payment failure and can delay your order.

Your items will be processed for despatch once your payment has been fulfilled.

Secure payment

At Underfloor Heating Direct, we process your payments using the secure online SagePay system, which utilises the most advanced data encryption methods and is backed by the security system Norton Verisign. Hosted using tamper-proof systems, SagePay is regularly audited by banks and financial authorities to ensure that it maintains the most secure payment processing standards.

Please note that as payments are processed through, your statement will show this name against your transaction.

Quality products

All our heating goods are manufactured using the best standard components through the most advanced techniques, ensuring long-lasting durability and maximum performance. When installed using quality floor insulation, a heating system from Underfloor Heating Direct will provide excellent levels of heat with very low amounts of energy loss. We support our promise of high quality with a lifetime guarantee on all of our electrical heating systems, including the associated thermostats. Our water heating systems also carry a 50-year pipe guarantee.

Expert support

We specialise in underfloor heating, providing expert advice to help you plan and design your choice of installation, as well as offering a team of fully trained and qualified plumbers and electricians to help you with any technical queries before, during and after your installation.

The majority of our employees are experienced in the installation of underfloor heating systems and can support you on your choice of subfloor, the design of your fittings, and the operation of your heating solution.

Excellent customer service

As a member of the Institute of Customer Service, we are proud of our relationships with our clients and always ensure that the highest quality found in our products is matched by the way we treat our customers.

We are constantly building on our success in customer service, having been finalists in the 2013 UK Customer Experience Awards and the 2012 UK Customer Service Awards, sponsored by Barclays.

Thirty day returns policy & cancellations

We will happily replace any goods that are found to be faulty under our lifetime guarantee, but if you wish to cancel your order you can do so within 14 days of it being delivered. You will receive a full refund once the items have been returned to us.

Up to 30 days after delivery, you can return any goods to us for a refund as long as they are unopened, in a saleable condition, and returned with all of their components along with a completed returns form and original invoice.