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TERMS AND CONDITIONS

Any damages or shortages must be reported to us within 48 hours of signing for your delivery, we will not accept responsibility for any missing or damaged products after this time.

underfloorheating-direct.com provides access to the Underfloor Heating Direct website (the "website") and sell our products to you subject to the conditions set out on this page.

Please read these conditions carefully before using the Underfloor Heating Direct website. By using the Underfloor Heating Direct website, you signify your agreement to be bound by these conditions. In addition, when you use any current or future Underfloor Heating Direct service you will also be subject to the guidelines and conditions applicable to that service.

Conditions Relating to Your Use of underfloorheating-direct.com:

  1. Access to underfloorheating-direct.com

    We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

  2. Licence for website access

    underfloorheating-direct.com grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of underfloorheating-direct.com. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

    You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of underfloorheating-direct.com without express written consent. You may not use any Meta tags or any other "hidden text" underfloorheating-direct.com without the express written consent of underfloorheating-direct.com. Any unauthorised use terminates the permission or license granted by underfloorheating-direct.com. You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of underfloorheating-direct.com as long as the link does not portray underfloorheating-direct.com or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any underfloorheating-direct.com logo or other proprietary graphic or trademark as part of the link without our express written consent.

  3. Your Conduct

    You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You understand that you, and not underfloorheating-direct.com, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

    You must not use the website for any of the following:

    For fraudulent purposes, or in connection with a criminal offence or other unlawful activity to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam" to cause annoyance, inconvenience or needless anxiety.

  4. Copyright

    All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of underfloorheating-direct.com its affiliates or its content suppliers and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on this website is the exclusive property of underfloorheating-direct.com and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of underfloorheating-direct.com, our affiliates or our software suppliers and is protected by United Kingdom and international copyright laws. You may not systematically extract and/or re-utilise parts of the contents of the website without underfloorheating-direct.com express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without underfloorheating-direct.com express written consent. You also may not create and/or publish your own database that features substantial (eg our prices and product listings) parts of this website without underfloorheating-direct.com express written consent.

  5. Our Contract

    When you place an order to purchase a product from underfloorheating-direct.com, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product. You are protected by Consumer Contracts Regulations (2014).

  6. Pricing and Availability

    Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such. As we process your order, we will inform you by e-mail or phone if any products you order turn out to be unavailable.

    Please note: The brand of heating mat supplied may vary subject to stock levels.

  7. Electronic Communications

    When you visit underfloorheating-direct.com or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

  8. Losses

    We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed. We will not be responsible for loss of earnings due to late deliverys or costs for Tradesmen. We will not be responsible for costs of floor coverings.

  9. Alteration of Service or Amendments to the Conditions

    We reserve the right to make changes to our website, policies, and these Terms at any time. If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

  10. Events beyond our Reasonable Control

    We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

  11. Waiver

    If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

  12. Governing Law and Jurisdiction

    These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

  13. Guarantee

    Our cables and mats come with a lifetime guarantee providing they have been installed in accordance with the manufacturers guidelines, any failure to do this will result in a void of guarantee, the guarantee does not cover any faults caused by misuse/incorrect design/damage caused by others and/or any other subsequent damage that may occur during floor covering installation, (system must be checked before,during and after installation is completed,failure to do this will also result in a void in guarantee).Any damage caused to the heating system after installation of floor coverings will invalidate the guarantee, any repairs carried out will be at the customers cost. The system should be maintained in accordance with the manufacturers guidelines, any damage caused by overheating due to misuse will result in a void in guarantee - this includes, any fixed appliances,units,fitted furniture,extra floor coverings (including dog beds, bean bags, rugs or mats). All guarantee certificates must be returned to us within 14 days of completion.

  14. Delivery

    We rely upon the services of third party couriers, and whilst we endeavor to always deliver in a timely manner there are unfortunately a few occasions when the couriers fail to deliver on the appointed day. This happens rarely, but because it does occur, albeit occasionally, we cannot be held responsible for the late delivery of an item, or any costs incurred by customers tradesman unable to work, please ensure you have your materials before booking in any trades.

    Please also bear in mind that we are Underfloor Heating distributors and not couriers. We pride ourselves on our service, and while that means that we despatch within 24 hours on a next business day service. The deliveries themselves are obviously outside of our control and are subject to variations in weather conditions, localised traffic issues or other factors that could disrupt the service they provide to you.

    We are therefore not responsible for any such delay or consequential loss, but we will of course track your order and do everything in our power to both keep you informed and liaise with the courier to help get your consignment delivered on time. Please read the delivery terms and conditions in our store policies page for detailed information. If you have any queries concerning your order, please do not hesitate to contact us. We work closely with our courier partners to ensure the best possible delivery service to all destinations while keeping the prices as low as possible.

    Shipments sent outside the European Union may be subject to import duties and taxes, which may be levied once a shipment reaches your country. Please note that it is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the European Union, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. It is a criminal offence to falsify the details on this form. We cannot inaccurately describe the contents, claim a lower value or mark as a gift. Please do not ask, or expect us to do any of the above. For details of Customs charges please consult your own Customs authorities for the latest rates.

    Additional charges for customs clearance must be borne by you; unfortunately we have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances.

  15. Privacy Policy

    This privacy policy sets out how Underfloor Heating Direct uses and protects any information that you give Underfloor Heating Direct when you use this website.

    Underfloor Heating Direct is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with our privacy statement.

    Underfloor Heating Direct may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st January 2005

    What We Collect

    We may collect the following information:

    • name and job title
    • contact information including email address
    • demographic information such as postcode, preferences and interests
    • other information relevant to customer surveys and/or offers
    • What we do with the information we gather

    We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

    Internal record keeping.

    • We may use the information to improve our products and services.
    • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
    • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

    Security

    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

    How we use cookies

    A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

    Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

    You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

    Links to other websites

    Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

    Controlling your personal information

    You may choose to restrict the collection or use of your personal information in the following ways:

    • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
    • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@underfloorheating-direct.com
    • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

    You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Underfloor Heating Direct, Unit 5, Sovereign Park, Cranes Farm Road, Basildon, Essex, SS14 3AD.

    If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.