Here at Underfloor Heating Direct, we're all about giving you great products and excellent customer service. That's why we provide warranties for all our underfloor heating products. These warranties are designed to make sure your underfloor heating system keeps working reliably for many years, so you don't have to worry.
- Our non-transferable warranties belong to you as an individual buyer and do not transfer upon selling the product, nor do they transfer when you come to sell your home or venue with the product installed.
- Proof of warranty will be requested from the customer upon all warranty claims.
- Warranties do not cover any floor coverings or cost of labour involved.
All of our underfloor heating products come with a warranty that covers defects in materials and workmanship. Both our warranties and the manufacturer warranties varies depending on the product, but typically range from 2 to 10 years. Please see our breakdown below:
Underfloor Heating Direct Electric Underfloor Heating
Underfloor Heating Direct are happy to offer a 10 year warranty on all electric underfloor heating mats, cables or thermostats, due to manufacturing defects.
- Warranty is only valid when installed by an Approved Electrician in accordance with the latest IEE Wiring Regulations, with an installation confirming to Part P of the Building Regulations 2005.
- Installation must be in accordance with manufacturers guidelines.
- Warranty is in addition to and supplements your statutory rights, those rights are not affected in any way. If you do not register for the extended warranty within 28 days, the 1 year standard warranty will apply.
Underfloor Heating Direct Water Underfloor Heating
- Water underfloor heating pipes - 25 years or 50 years - check product specifications
- Pumps - 2 years
- Manifold - 5 years
Underfloor Heating Direct Boards
- Tile Backer Boards - 12 months
- XPS Insulation Boards -12 months
- EPS Insulation Boards -12 months
All other products
Warranties are provided directly from the manufacturer on all other products available on Underfloor Heating Direct. Warranty information on these products is available on the relevant product pages or by contacting us at customerservices@underfloorheating-direct.com